"I just felt like sending you a note to express my gratitude for the professionalism of your staff, your organization and execution. I have had three interactions with your company now and in each instance the bidding process, responses my questions, and the pickup have all been outstanding. You and your staff deserve some praise for the excellent service you provide. I have been very pleased to be a customer and participate in your auctions. Thank you for your courtesy, respect, and professionalism as well as the organization with which you handle the chaos of pick up day."